Frequently Asked Questions

I've never heard of Bitcoins, what exactly are they?

Developed in 2009, Bitcoin (frequently referred to as BTC) is a digital form of currency, revolutionizing the world by becoming the first online currency able to be traded between individuals without a "middle man." This means that users of the Bitcoin system are able to trade Bitcoins with one another without going through a payment processor such as a bank, allowing you the freedom to buy, sell and trade as you please. For a lot more information check How it works or the official Bitcoin site Bitcoin .

Is trading bitcoins and the usage of VIVA-E legal?

VIVA-E is a deposit collector for real money and virtual currency bitcoins (BTC), so yes. Trading and having an account with VIVA-E is legal. It is your personal responsibility to declare any profit, accumulated by trading with BTC through VIVA-E

Is my information/identity safe when using Bitcoin?

Yes! Using a system established upon obscurity and encoding, Bitcoin is extremely secure. VIVA-E will not dispense, broadcast, nor vend your information to any parties. It should be noted though, that if and when it is requested by government agencies that . VIVA-E disclose information relating to user activity and/or contact information we will comply. Since your personal Bitcoins are maintained on your computer, it is imperative that you take additional steps to ensure that your Bitcoin wallet remains protected from users other than yourself. You should take the necessary precautions to keep your own Bitcoin wallet (on your computer) safe from third party access.

What role does VIVA-E play in the process?

VIVA-E serves as a platform for individuals interested in buying and selling Bitcoins using an assortment of world currencies.

How do I get started?

Simply sign up for an account on the VIVA-E website - don't worry, it is absolutely free! Once you have created your account you need to place funds into the account using an approved means of deposit. You are now ready to begin purchasing and selling Bitcoins on the VIVA-E website. VIVA-E trade system will always match your offer with the optimal benefit for you.

Do you accept any alternate forms of payment such as Debit/Credit Cards?

At this time, VIVA-E is currently not accepting any of these payment methods. All transactions carried out on our website are irreversible; therefore use of payment methods that are reversible would be a detrimental venture for us. The presently supported payment methods are : US Bank Wire, EU Bank Wire (SEPA), Visa, Mastercard,,,,,,

How long before I receive your reply on a feedback question?

We try our best to reply within an hour. We are based in an European time zone (GMT+2) and may take up 12 hours to reply.

What is the turnover time for transactions done with VIVA-E?

Any undertaking carried out with Bitcoin (BTC) will begin immediately, though it may be up to 24 hours before it is reflected in your VIVA-E account. VIVA-E executes all account withdrawals right away or in 1-2 days. Sometimes, it can take longer for the transactions to be carried out, but this is rare. Keep in mind, though, that depending on the type of transfer there can be a delay.

Do you fulfill any requests to send money or carry out currency exchanges via government fiat?

Unfortunately, we do not fulfill any such requests. We choose to carry out business using registered companies such as Western Union, Dwolla, and other well-known financial companies to carry out our transfers.

Are there any fees involved when using VIVA-E?

VIVA-E charges a 0.2% fee on each transaction carried out by users on the website. This transaction may vary and may be different for each individual account. USD/RUR – fee 0.5% Specific job openings will be posted but we are always interested in hearing from you.


Trade API

Trade API documentation



Public API – BTC/USD

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Public API – LTC/BTC

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Public API – LTC/USD

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