Terms & Conditions


VIVA-E provides an online tool that allows users to freely trade Bitcoins for a number of different currencies worldwide. The Terms of Use described here apply to all transactions and activities engaged by the users of this website, data gathered, private messeges, online chat between the users and support VIVA-E.

Changes to Website

VIVA-E will always attempt to keep its users informed of any changes to the website. However, VIVA-E may terminate, change, suspend or discontinue any aspect of this website, including the availability of features of the site, at any time. VIVA-E may also impose limits on certain features and services or restrict your access to part or the entire website without prior notice or liability.

Proprietary Rights

All contents of the VIVA-E website, including, but not limited to, text, names, data, logos, buttons, icons, code, methods, techniques, models, graphics and the underlying software (the "Components"), are proprietary of VIVA-E and are protected by the patent, copyright, trademark. Nothing contained in this website shall be used in any form unless expressly stated by VIVA-E.


VIVA-E will not share, publish, or sell any user data contained in its databases. However, VIVA-E may be requested at any time to share trade data including, but not restricted to, emails, user transactions, and trade data by government authorities. VIVA-E will not deny such requests and cannot be held responsible for the leakage of information by third parties whether the action was performed intentionally or not. We are prohibited from using multiple accounts.

Fees and Comissions

In order to pay for server space, bandwidth, programmers, designers, and other costs, VIVA-E imposes a standard: Fee – 0.2% - 0.5%. fee on every transaction performed by all users of the website. This transaction may vary and may be different for each individual account.

Limitation of Liability

VIVA-E does not provide advice for its users on trading techniques, models, algorithms or similar. Occasionally, VIVA-E may publish best practices or recommendations publicly to all its users or privately to users expressly requesting assistance. Users of this website are responsible for the outcome of their actions with their account balances. Users are also responsible for protecting access information to the Website including, but not limited to, user names, passwords, and bank account details. VIVA-E is not responsible for the outcome, whether positive or negative, of any action performed by any of its users within or related to the Website. Some withdraw methods require VIVA-E to use personal details of the user including, but not limited to, name, address, email, phone number, and bank account number for which VIVA-E has the capability to send and receive encrypted emails. The usage of encryption is left entirely at the discretion of the user.

VIVA-E Terms of Use

By opening an account at VIVA-E you agree to the Terms of Use stated in this page. VIVA-E reserves the right, at its discretion, to add, remove, or modify portions of these Terms of Agreement at any time. Your continued use of VIVA-E following the implementation of changes to these Terms of Agreement implies that you accept such changes.
Please note the funds will be on hold untill the identity is verified.
We don't accept any more international wire transfers from US Citizens or from US Bank
As of 11.28.2014 we will not accept any claims about account hacking or fraudulent activities in your account carried out by third parties if Google 2-Factor authentication is not enabled.
Claims about third party fraudulent activities on accounts with disabled 2FA will not be taken into consideration.
VIVA-E codes are non-refundable in case of exchange through third party services or users. The user assumes all risks associated with the exchange of VIVA-E codes with third parties.
If your account has been inactive for 1 calendar year, its status will be changed to “locked”. Please contact Support to unlock your account https://viva-e.com/support
If you change the email through the support of withdrawal will be disabled for two weeks.
All newly registered users can't withdraw money from an account within 3 working days.

Identity verification

Required in case you choose to load your account by wire transfer. To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored.


Laws in the country where the user resides may not allow the usage of an online tool with the characteristics of VIVA-E or any of its features. VIVA-E does not encourage the violation of any laws and cannot be held responsible for violation of such laws. For all legal purposes, these Terms of Use shall be governed by the laws applicable in the Cyprus. You agree and hereby submit to the exclusive personal jurisdiction and venue of the Cyprus for the resolution of any disputes arising from these Terms of Use.

Contact us

At VIVA-E, we want to provide the best service while keeping everyone informed of the existing features and limitations. Please do not hesitate to contact us in case you have any questions at:

Chat rules for users

1. Obscene words in any type (swearing, hidden and veiled swearing) are prohibited in our chat

2. Abusing other users is prohibited

3. Pronouncements that incite ethnic hatred, advocating violence in any form, insulting religious feelings of other users are not allowed.

4. Flooding (flood is the posting of similar information, same repeating phrase or identical graphic files), flaming and spamming are prohibited.

5. Obscene words (both in obvious and veiled forms) in a user’s nick are not allowed.

6. Distribution of maleficent links, links to third party online projects and advertising links is prohibited.

7. Abusing statements addressed to the administration, moderators, hard-hitting pronouncements about the chat are prohibited.

8. Discussing moderators’ actions is inadmissible. If you believe you have been treated unfairly, write to the administrator, he will take care of that.

9. Users must not beg for the moderator status or any other status from the administration.

10. Writing only capitals is prohibited.

11. If you respond to abuses by abusing, you are treated as the one violating the rules, and a relevant punishment will be applied to you.

Chat rules for moderators

1. Moderator, being a representative of the administrator, must strictly obey all user rules and be a reference for everyone.

2. Before applying a punishment, the moderator must warn the user that he/she has violated the rules (this does not refer to the situations with obvious abuse of a user/users and flood). In case of a repeated violation of the chat rules the user will not be warned.

3. Banning for longer than 60 days is admitted only in case of repeated major chat rules violations by a user.

4. For violation of the chat rules upon the decision of the administration a moderator can be deprived of his/her authority without the right to recover.

Have questions? Contact us:

Chat: support

Ticket system: https://viva-e.com/support